Security patches, monitoring, fixes, and performance upkeep — for Luma, Hyva, and headless stores.
A Magento 2 store is never truly finished. Adobe ships security patches on a quarterly cycle, extensions need updating, bugs surface, performance drifts as catalog and traffic grow, and something will eventually break at the worst possible moment. Without ongoing Magento 2 support, stores quietly accumulate risk — unpatched vulnerabilities, slow pages, and small issues that compound until they cost real money.
Magento 2 support and maintenance is the work of keeping a live store secure, fast, and stable: applying security patches, monitoring uptime and errors, fixing bugs, maintaining performance, handling Magento and extension updates, and being available when something urgent happens. It is the difference between a store that is actively cared for and one running on borrowed time.
This page is for merchants without an in-house Magento developer, and for teams who have one but need specialist backup or overflow capacity. We provide Magento support services for all Magento 2 implementations — Luma, Hyva, and headless — including stores we did not originally build.
Support is tailored to your store and risk, but our Magento 2 maintenance typically includes:
Adobe's quarterly security patches applied and tested promptly, plus emergency patching when a critical vulnerability is disclosed — the single most important reason to have support in place.
Uptime, error, and performance monitoring, so we often catch problems before your customers do rather than waiting for something to break.
Reported issues triaged and resolved with 24/7 support, so urgent problems are covered around the clock — always with clear communication on status and outcome.
Keeping Core Web Vitals and Lighthouse scores from drifting as the store changes, so the speed you paid for does not erode over time.
Version upgrades and extension updates applied safely on staging first, so an update never takes the store down.
Verified backups and a tested recovery plan, so a bad deploy or server failure is a setback, not a catastrophe.
A predictable block of development time each month for the small changes, content updates, and improvements every live store needs.
Clear reporting on what was done, your store's security and performance posture, and what to prioritize next.
We start by learning your store: a health check covering security, performance, and outstanding issues, plus access and monitoring setup. This is also how we take on stores we did not build.
We clear urgent problems first — apply any outstanding security patches and fix the issues already hurting the store — so we begin from a known-good baseline.
A regular cycle of patching, updates, monitoring, and small improvements, so maintenance is routine and predictable instead of reactive firefighting.
Alerts are triaged and handled on your agreed response schedule, with clear communication on what happened and what we did.
We review security posture, performance trends, and your roadmap regularly, so support stays aligned with where the business is going.
We support live, revenue-critical Magento 2 stores — Luma, Hyva, and headless — including stores we did not build. Rather than lean on a single client result, our commitment is in the model: 24/7 coverage, security patches applied on Adobe's cycle and out-of-cycle for critical issues, proactive monitoring, and performance kept from drifting over time. We are glad to discuss relevant experience confidentially during onboarding.
Ongoing support is the right model for most live stores, but not every business needs a full retainer. Here is how we would advise you.
We recommend the lightest arrangement that actually keeps your store safe and fast, not the biggest retainer we can sell.
Typically: security patch management, proactive monitoring, bug fixes, performance maintenance, Magento and extension updates, backups, and a block of development hours for small changes — plus regular reporting. Plans are scoped to your store's size and risk, so a small store and a high-traffic enterprise store do not pay for the same thing.
We provide 24/7 support, so urgent issues — a checkout outage, a site-down event, a payment failure — are covered around the clock, not only during office hours. We prioritise by severity: a critical, revenue-impacting problem is escalated immediately, while a minor cosmetic bug is scheduled into normal maintenance. We agree those priorities with you up front, so expectations are clear on both sides.
All of them. We maintain Luma stores, Hyva themes, and headless React/Next.js storefronts. Headless stores in particular benefit from a team that understands both the Magento backend and the JavaScript frontend, since issues can live on either side.
Yes, and it is common. We start with an onboarding audit to understand the codebase, customizations, and any outstanding issues, then stabilize the store before moving into regular maintenance. You do not need to have built with us to be supported by us.
Yes — this is core to support. We apply Adobe's quarterly security patches on staging, test them, and roll them out, and we respond to critical vulnerabilities out of cycle when they are disclosed. Staying current on patches is the most important thing you can do to keep a Magento store secure and PCI-compliant.
We don't publish fixed prices, because support is scoped to your store and quoted per client. Cost depends on the scope of coverage you need, your store's complexity, and whether you want a monthly retainer with a set block of hours or ad-hoc support on demand. A lightweight monitoring-and-patching arrangement sits at one end; comprehensive 24/7 cover with a larger block of dev time at the other. Tell us about your store and how hands-on you need us to be, and we'll put together a tailored plan and quote.
Get a free store health check and a support plan scoped to your store — including stores we did not build.
Request a store health check